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I have a previous review on this page but I asked to do another one this year. A five rating just does not seem to go high enough to express our gratitude for the great income tax service that Carole and the Robnett Company provides for Brenda and me each year. When I first started out as a small country church pastor, I did my own taxes. But over the years, both the tax law and my situation have become more complicated. I depend on the Robnett company to help me navigate the often murky waters of income tax. Each year we can be fully confident that the preparation of our return has been done correctly. Carole works competently and knowledgeably so I know that all it is as it should be. Most of all, I know Nathan Robnett to be a man of the highest personal integrity. I would expect nothing less from anyone on his staff.
Gary and Brenda Brinkley, Round Rock, Texas
As a new startup business, we are looking to work with companies to Partner with and sincerely are invested in our company’s best interest and wants to help us succeed. In my first year in working with RobnettCPA to not only do our company’s taxes but our personal taxes as well, we were very impressed with everyone we worked with (Nathan, Kipp, Nancy, and Rachel). Not only did they go above and beyond but they were also so patient with our questions and made sure we understood everything. They exceeded my expectations of a Partner and treated us more like Family.
Robert (in the Austin branch) has been handling our bookkeeping, payroll, and sales/property taxes since 2010 and we couldn't be more satisfied with his professionalism, thoroughness, and acumen. It can be difficult to find a bookkeeper who is equally adept in all of those areas, and we feel lucky to have Robert. He is always punctual with all of his tasks, which has helped us secure needed financing more than once for our holiday sales season. Whenever we have thorny issues, he always does his homework and helps to straighten out the problems patiently and clearly. I just hope we sell the business before he retires!
I had some complicated tax questions. Lani from the San Marcos branch was very helpful with my questions. She completed my taxes properly and in quick amount of time. Furthermore Rachel from the Austin branch was helpful with some questions that I had about my taxes. I would recommend using Robnett cpa to anyone who needs help with their taxes. They were very helpful and professional. We will be using them for years to come.
Burl has been doing my taxes for several years. I am a professional who is far better at my profession than I have been with my accounting. I have not been timely in getting my information to him, all of which has been my own fault. Despite this occurring on several occasions, I have never felt judged, but always been received with professional grace and competence. The knowledge of the tax code is excellent, and the advice always seasoned with kindness. Never be afraid or reluctant to come here if your booking is less than you would like, or your procrastination has gotten the better of you. You will receive excellent care, and kindness - without disapproval.
I work with the office in San Marcos, Tx. My husband does, as well. This group has been very efficient, friendly, and ready to help. I know, because I have asked a lot of questions. I highly recommend this company!
Lani from San Marcos office has prepared my tax return for past 15 plus years.
I am completely satisfied with her knowledge of IRS rules and promptness on answering my questions.
Ease of access of my tax information on on-line is a great feature.
Thank you for the great service.
Pat Patel & Dr Patel
I took my personal & small business taxes to Robnet Accountants in Marble Falls for the first time this year and I will never go anywhere else! The Robnet offices provide the Complete Package in what you want from your tax firm & they exceeded all my expectations. I'm so happy that I have finally found the right firm! Excellent Customer Service – took every call, answered all my questions and cared enough to ensure I understood their responses and the IRS laws that perplexed me. Productivity & Efficiency was Impeccable - I was very surprised that they were able to get the taxes back to me as quick as they did! And, the Final Product is Most Impressive – it illustrates pure professionalism, organization and is even user friendly for a ‘non-tax person’ such as myself. Thank you, Robnet Accountants for being so kind, fast and professional. I finally feel confident in my taxes. Great Job & Thank you again!
Professionalism, Quality, Responsiveness, Value
I’ve been using Charles at ROBNETT & Co. CPAs for as long I can remember. The knowledge of product and level of service has always been above expectation. I highly recommend this service to anyone who is looking for professionalism and honesty in an accounting firm.
Burl has been doing my total accounting package (personal and my business) for many many years and he is the best! I can always count on him whenever and whatever I need his counsel. I weigh heavy on my CPA and my Lawyer because our business just requires many things that I'm not able to do without their counsel. Robnett's whole staff is first class here in Marble Falls and also in Austin, as I deal with the billing side from Austin as well. For example, Rachel kept me informed on a credit I had with them and you know it's rare when you get follow ups on credits from companies! It just shows you they do care about my business (more than just making money). So both Burl and Charles are very, very good with their clients because they really do care about you as a person as well as your business. They truly do personify what you would expect a CPA office in a small town to be like, they are there for you whenever you need their help. You'd be smart to give them a try!
I have been with Robnett since the late 80's. When they were by Westwood High School. The entire staff is great, professional, and I love them all.
Charles does the payroll and taxes for our company. Without him we would be completely lost! He is always so kind and thorough with answering questions and dealing with last minute problems. Getting to see Charles is one of the highlights of my work week. I could not recommend him or his services more.
I have known Charles for many years. His attention to detail is exceedingly great. He works very hard and has always been there for me with whatever accounting questions I have. I am grateful to get to have Charles do our taxes and accounting services. I could not recommend Charles enough.
Had a pleasant experience with Carole. She was great at keeping me informed, and flexible with my scheduling needs. She was thoughtful enough to ask how I was doing being a nurse during these times. I appreciate it. Thank you.
I have been using Robnett for several years. Robnett has always been very professional and provided me excellent customer service. The entire team is very knowledgeable and helpful with all my tax related questions. Recently, Rachel assisted me and provided me with outstanding service and was very helpful and went out of her way to assist me. Hats off to Rachel and the entire organization. Great job and many thanks to Rachel!
Robnett CPA gets my highest vote and my unconditional confidence. Tax time us always daunting for us all. This firm makes that annual event much easier. We used the online client organizer this season for the first time and it went quickly. And I am very confident everything was done correctly. I recommend Robnett CPAs without reservations.
Round Rock, Texas
Robnett & Co have prepared our family's taxes, both business and personal, since 1998. Their professionalism, attention to detail and customer-friendly business environment are awesome! Nathan Robnett is the consummate CPA, whose gracious personality and truly outstanding tax knowledge are first-class. Nathan and his team have my highest recommendation.
We've been clients for a few years now and want to give our kudos to Robnett and Co. The staff has always been helpful and friendly. I would like to give special mention to Polly and Rachel who are always a joy.
We have used a few different tax consultants to prepare our ministerial tax return. The service we receive from Robnett CPA is head and shoulders above any of the other national services that we have used. The office staff is always prompt with the necessary communication. I have even received coaching on how to get my documentation in a good format. Year after year our experience has been very positive.
We started using Robnett CPA in 2006 to do our taxes and have been extremely happy with their service ever since. Nathan and his team do an outstanding job! Anytime we have any questions they are always there to help. You can tell that customer service is their number one priority. They work with you on your terms, whether that is in person or online. Nathan and his team have integrity and is a team you can trust when it comes to your finances and taxes.
The team at Robnett CPA have been fantastic in assisting me with my corporate and payroll tax setup and filing. They are always happy to help with any questions I have and I recommend them without reservation.
Working with Nathan Robnett and his CPAs and staff has been a very good experience. The team at Robnett is all about service and thorough competed work. I really appreciate their knowledge and experience. As we live away from their San Marcos, TX office, we have had limited in-person consultations, but heeding the advice of this firm has reduced all "tax anxiety." I would hate to prepare these forms myself. Evidence: Nathan's estimated tax liabilty for 2019 was right on target. No surprises for 4/15/20 filing. And, I don't expect any for 2020 filing either. I highly recommend this company.